Shipping policy
Shipping Policy
Last Updated: August 13, 2026
Thank you for shopping with us. We are committed to providing a clear and transparent shipping experience. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking, and what to do if there is an issue with your shipment.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding recognized holidays.
Orders placed on weekends or holidays will begin processing on the next business day. During holidays, sales, product launches, or periods of unusually high order volume, processing may take slightly longer.
You will receive a confirmation email after your order has been placed. Once your order ships, tracking information will be provided when available.
Shipping Destinations
We currently ship to addresses within the United States.
If additional countries or regions are available during Shopify checkout, shipping availability, rates, and delivery estimates will be displayed before you complete your purchase.
Shipping Rates
Shipping charges, when applicable, are calculated and clearly displayed during checkout before payment is submitted.
Any free-shipping promotions will be identified on our website or during checkout and are subject to the terms of the applicable promotion.
Customers will never be charged a shipping fee that is not disclosed before completing checkout.
Estimated Delivery Times
After order processing, estimated standard delivery within the United States is generally:
3–7 business days
Estimated total time from placing an order to delivery is therefore approximately 4–10 business days, depending on the destination and shipping carrier.
Delivery dates are estimates and are not guaranteed. Weather, carrier delays, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.
Order Tracking
When tracking is available, customers will receive a shipping confirmation containing their tracking information after the order has been shipped.
Please allow up to 24–48 hours after receiving your tracking number for the carrier’s tracking system to update.
Shipping Carriers
Depending on the destination, product, and shipping service selected, orders may be delivered using established shipping carriers such as USPS, UPS, FedEx, DHL, or another qualified delivery provider.
The carrier used for a particular order may vary.
Multiple Shipments
Some orders containing multiple products may be shipped separately. If this occurs, you may receive more than one package and more than one tracking number.
There is no additional shipping charge solely because we divide an order into multiple shipments unless an additional charge was clearly disclosed and accepted during checkout.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us as soon as possible if you discover an error in your shipping information. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been shipped.
If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the customer requests reshipment.
Delayed Shipments
Occasional shipping delays may occur because of severe weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside our reasonable control.
If tracking information shows no movement for an extended period, please contact us so we can assist with investigating the shipment.
Lost Packages
If your tracking information indicates that your package has been lost in transit, please contact us.
We will review the shipment information and, when appropriate, work with the shipping carrier to investigate the package.
Packages Marked Delivered
If tracking shows that an order was delivered but you cannot locate it, please:
- Verify the shipping address on your order.
- Check around the delivery location, including porches, garages, mailboxes, and other secure areas.
- Check with other household members or neighbors who may have accepted the package.
- Contact the shipping carrier for additional delivery information.
- Contact us if you are still unable to locate the shipment.
We will make reasonable efforts to assist with locating the package.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us promptly after delivery.
Please provide your order number, a description of the issue, and photographs of the product and packaging when applicable. We will review the issue and provide an appropriate resolution in accordance with our Refund and Return Policy.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee cancellation or modification after an order has entered processing, fulfillment, or shipment.
Taxes
Applicable sales taxes are calculated according to the order and shipping destination and will be displayed during checkout when required.
Shipping Policy and Checkout Information
The shipping rates and delivery options displayed during checkout are intended to correspond with the shipping information provided in this policy.
If a specific shipping service or promotion displayed during checkout provides a different delivery estimate, the information presented for that specific shipping service at checkout will apply.
Contact Us
If you have questions about shipping or need assistance with an order, please contact us:
Store: [CHAOS THEORY APPAREL ]
Website: [www.chaostheoryapparel.store]
Email: [cypressnatzel@gmail.com]
Please include your order number when contacting us about an existing order.
We strive to respond to customer inquiries within 1–2 business days.